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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the first step you should take is to click the Help button, which is visible on each page. A pop-up window will show up. It contains elaborate information about all the actions that you can perform on the page in question. Each pop-up menu appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have a huge library of tutorial video clips illustrating how to work with our Control Panel. They're created for those of you who want to see how things are being done instead of only reading articles. Thus, everyone can swiftly become familiar with our web hosting Control Panel by merely watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the solution you searching for, have a glance at our comprehensive FAQ section, which contains questions asked by real individuals and offers practical solutions. We frequently "revamp" our Frequently Asked Questions section with new entries in an attempt to embrace all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the answer you are looking for in the Frequently Asked Questions section either, you can get in touch with our fantastic team of support engineers available 24/7 and ready to help you with any problem. Each trouble ticket you submit will be responded to in less than 1 hour (the average support ticket response time being only 20 mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 253318

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com